Personal Information

We may collect personal information about you, such as your name, address, telephone number, email address, appointment details, and health-related information, in the following ways:

• When you register on our website or submit an inquiry form
• When you book an appointment or consultation
• When you use our services or interactive tools
• When you sign up for newsletters, updates, or promotional communications
• When you respond to surveys, feedback forms, or promotional campaigns
• When you communicate with us through our website, social media, phone, email, or messaging platforms

We may also collect information from your interactions with our website, forms, and consultation chats. This may include details such as your name, email address, phone number, treatment preferences, consultation notes, photographs shared for assessment, and other information related to your skin or aesthetic concerns.

We use the information you provide to manage appointments, respond to inquiries, deliver services, improve customer experience, and communicate with you regarding treatments, offers, or updates. We may also use this information for internal research, service improvement, and marketing purposes, where permitted by law and subject to appropriate safeguards.

Non-Personal Information

We may also collect non-personal information that does not identify you directly. This may include details such as your browser type, device type, IP address, operating system, referring pages, pages visited, time spent on the website, and general usage patterns.

This information may be collected through cookies, web beacons, and similar technologies to help us understand how visitors use our website and to improve performance, design, and functionality.

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Improve website performance and navigation
• Understand how visitors use our website
• Measure the effectiveness of our content and campaigns
• Support log-in sessions and form submissions where applicable

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

We do not use cookies to collect sensitive personal health information without your knowledge or consent where required.

Use of Information

The information collected may be used for the following purposes:

• To respond to inquiries and appointment requests
• To provide treatments and related services
• To manage patient records and service history
• To send important updates, reminders, or notifications
• To improve our website, services, and customer experience
• To conduct internal analysis, marketing, and service planning
• To comply with legal, regulatory, or business obligations

Sharing of Information

We do not sell your personal information. We may share information only when necessary, such as:

• With service providers who help us operate our website or manage communications
• With healthcare or technical professionals involved in delivering our services
• When required by law, regulation, or legal process
• To protect the rights, safety, and security of our clinic, website, staff, or users

Any third parties who handle personal information on our behalf are expected to maintain appropriate confidentiality and security standards.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. While we strive to safeguard your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Privacy Policy Changes

We reserve the right to update or revise this Privacy Policy at any time. If we make significant changes, we will make reasonable efforts to notify users through our website or other appropriate means. Continued use of our website or services after changes are posted will indicate your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us through the details provided on our website.